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Privacy Policy – Zelh AI

Last updated: June 9, 2025

This privacy notice for Zelh LLC ("we", "us", or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), specifically:

  • When you interact with Zelh AI, our AI-powered assistant platform tailored for the logistics industry.
  • When you visit our website for Zelh AI or communicate with us via integrated services such as voice, email, and messengers.

If you do not agree with our policies and practices, please do not use our Services. If you have any questions, contact us at: dataprotectionoffice@zelh.com

Table of contents

1. What information do we collect?
2. How do we process your information?
3. What legal bases do we rely on?
4. When and with whom do we share your personal information?
5. Do we use cookies and tracking technologies?
6. How long do we keep your information?
7. How do we protect your data?
8. Do we collect information from minors?
9. What are your privacy rights?
10. Controls for Do-Not-Track features
11. Rights of U.S. residents
12. Updates to this notice
13. Contact information
14. How to access or delete your data

1. What information do we collect?

We collect personal information you provide to us directly or via Zelh AI's interaction on your behalf, including:

  • Identifiers. Names, phone numbers, email addresses, job titles, company information.
  • Communication Data. Emails, message content, and voice interactions processed via AI.
  • Document Data. Data extracted or stored from shipping documents (e.g., PODs, rate confirmations).
  • Technical Data. IP addresses, device/browser data, location (if enabled), access logs.
  • Voice Interaction Data. Recordings or transcripts from automated calls, where applicable.

We do not collect sensitive personal data (e.g., biometric or health data) unless explicitly required and consented to.

2. How do we process your information?

We process your data to:

  • Operate Zelh AI's assistant functionality (calls, emails, document retrieval)
  • Integrate with your Transportation Management System (TMS)
  • Provide customer support and performance analytics
  • Improve AI functionality and train underlying models
  • Comply with legal requirements and prevent fraud

3. What legal bases do we rely on?

We rely on the following legal bases under GDPR and applicable US laws:

  • Consent — When you give us permission to contact or automate tasks
  • Contract — To provide you with services as part of our commercial agreement
  • Legitimate interest — To improve functionality and security
  • Legal obligation — When required to retain or disclose information

You may withdraw consent at any time.

4. When and with whom do we share personal information?

We share information with:

  • Vetted service providers (e.g., cloud storage, analytics, voice systems)
  • TMS platforms when integrated at your request
  • Carriers and partners — when facilitating quote collection or document exchange
  • In the event of a business transfer (merger/acquisition)

We do not sell or rent personal data.

5. Do we use cookies and tracking technologies?

Yes, we use cookies and analytics tools to:

  • Improve website performance and user experience
  • Analyze usage trends and errors
  • Support chat/messenger functionality
  • Personalize marketing (if enabled)

Users may disable cookies via browser settings.

6. How long do we keep your information?

  • Voice/email/document interaction logs: up to 12 months
  • User account/profile data: as long as your account remains active
  • Communication metadata: in accordance with legal retention policies

We will delete or anonymize data when no longer required.

7. How do we protect your data?

We use:

  • End-to-end encryption (SSL/TLS)
  • Access controls and authentication
  • Server-side data isolation
  • AI model safety checks and audit trails

No system is 100% secure, but we do our best to protect your data.

8. Do we collect data from minors?

No. Zelh AI is a business-facing product not intended for individuals under 18 years. If we become aware of such data, it will be deleted immediately.

9. What are your privacy rights?

Depending on your region, you may:

  • Access your stored data
  • Correct inaccuracies
  • Request deletion
  • Restrict processing
  • Object to automated decisions
  • File a complaint with a data authority

Requests can be made via email: dataprotectionoffice@zelh.com

10. Do-not-track (DNT) features

We currently do not respond to DNT browser signals due to the lack of a uniform standard.

11. U.S. state privacy rights?

Residents of California, Virginia, Colorado, and other states may:

  • Request data access or deletion
  • Opt out of targeted advertising or profiling
  • Assign an authorized agent to make requests

To exercise your rights, email us or refer to your browser privacy controls.

12. Do we update this notice?

Yes, we may update this policy. The latest version will always be posted with a revised date. You are encouraged to review it periodically.

13. Contact us

Zelh LLC
25 Continuum Dr,
Fletcher, NC 28732,
United States

dataprotectionoffice@zelh.com

Last updated: June 9, 2025

14. How to review or delete your data

To request review, correction, or deletion of personal data processed via Zelh AI, contact our data protection team or submit a formal data request form (available on the Zelh AI website once launched).